Return
If you would like to return an item , please:
- return your items in their original packaging
- to submit your return within 14 days of receiving the package
- only return incorrect/faulty products if our customer service asks you to do so
- handle the products carefully when trying them on
- Headscarves returned in their original condition cannot be refunded; instead, you will receive a voucher for the amount of the purchase.
SALE PRODUCTS/DIRTY/WORN CLOTHING AND ITEMS WITHOUT STICKERS/LABELS ARE NON-REFUNDABLE!
The buyer is responsible for return shipping costs!!!
REFUND
Once your return has been delivered to our warehouse, we require 5-7 business days to process it and an additional 4-6 business days to process your refund.
Keep in mind that you'll be charged €4.99 shipping for orders under €100. Shipping is free for orders over €100.
RETURNS DUE TO UNDELIVERABILITY
For shipments that cannot be delivered due to an address error, or for shipments that cannot be picked up at a DHL branch/Packstation and are therefore returned to us, we can resend them for a flat shipping fee of €4.99 or cancel the order. In the event of a cancellation, a return shipping and processing fee of €10 will be deducted from the refund amount .
STILL QUESTIONS?
If you have any further questions about the return process, please contact us at support@ayzafashion.de.