Help & Contact

Du hast die Möglichkeit innerhalb 14 Tagen ab Erhalt der Ware dein Paket zurück zusenden.

Nach Bearbeitung deiner Retoure (Bearbeitungszeit innerhalb von 7 Werktagen) wird der Betrag an dein ursprüngliches Zahlungsmittel zurücküberweisen. 

Beschädigte und offensichtlich getragene Produkte sind von der Rückgabe ausgeschlossen. Ebenfalls Produkte mit Verschmutzungen wie: Make-up Flecken, Schweißgeruch, Schweißflecken oder ähnliches. Produkte, bei denen das Etikett entfernt worden ist, sind ebenfalls von der Rückgabe ausgeschlossen.

Produkte, die nach Parfüm riechen.

If you would like to return your package, please send it to the following address:

Ayza Fashion

Lise-Meitner-Straße 11

45699 Herten

The content should include the following:

• Order number

• First and last name

• Reason for return

• Products that are returned

Important information:

1. The return period is 14 days from receipt of the goods.

2. The return costs are the responsibility of the buyer (Important: With tracking number).

3. Please note that SALE products and headscarves are not
can be exchanged.

4. We ask that you return the items in their original condition, without any impurities such as perfume, sweat odor, or stains.

5. Please place the received product securely in suitable shipping packaging.

• The return period is 14 days from receipt of the goods
• Return costs are borne by the buyer
• The buyer is responsible for the risk of loss of the returned item. We therefore recommend only insured shipping to avoid complications.
• Clearance sale items are excluded from returns
• Defective goods, perfume smell, dirt, etc. will not be accepted
• For hygiene reasons, hijabs are not returnable; however, if it is in its original packaging and you don't like the color, you can exchange it.

Die Rückerstattung des Geldes an den Käufer sollte innerhalb von 7 Tagen nach Erhalt und Überprüfung der Rücksendung erfolgen, sofern es den Richtlinien des Onlineshops entspricht.

Standard shipping within Germany costs €4.99 . Shipping is free for orders over €100. (Shipping to your home is only free for orders over €100, but the buyer is responsible for return shipping costs.)

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The delivery time for all products is usually 3 to 5 business days. (In case of delayed delivery, 5-10 days )

The 14-day return period must not be exceeded, otherwise the package will be returned!

For orders with a total value of over 100€, our online shop offers free shipping (within Germany).

To minimize abuse of our return policy, the following rule applies:

The final value of the goods retained after any returns must exceed the amount of €100.

If, after a partial return, the total value of the goods retained by the customer falls below €100, we reserve the right to subsequently retain the originally waived shipping costs. The shipping costs are based on our shipping rates valid at the time of the order.

We recommend that our customers contact our customer service before returning any goods to clarify any questions regarding the return and associated shipping costs.